1Our Services
255 provides marketing, technology, software, business-management, and related services.
Depending on your plan, agreement, location, and available features, our Services may include:
- 255 Business Platform
- Customer Relationship Management (CRM)
- Lead and opportunity management
- Customer communication tools
- Unified inbox functionality
- Email and SMS functionality
- Social media management
- Social media publishing
- Marketing automation
- Workflows
- Appointment scheduling and calendars
- Website and landing-page tools
- Forms and lead capture
- Reputation and review tools
- Analytics and reporting
- Artificial intelligence features
- Advertising and marketing services
- Website development
- Search engine optimization
- Content creation
- Social media management services
- Branding and design
- Video and creative services
- Consulting
- Supported third-party integrations
- Other related services offered by 255
Specific features may depend on your subscription, service agreement, account configuration, geographic availability, or third-party provider availability.
2Eligibility
You must be legally capable of entering into a binding agreement to use the Services.
If you use the Services on behalf of a company or organization, you represent and warrant that you have authority to bind that organization to these Terms.
You are responsible for ensuring that your use of the Services complies with applicable laws and regulations.
3Account Registration
Certain Services require a 255 account.
You agree to provide accurate, current, and complete information when creating or maintaining an account.
You are responsible for:
- Maintaining accurate account information
- Protecting your login credentials
- Maintaining the confidentiality of passwords
- Controlling access to your account
- Activities occurring through authorized users of your account
- Promptly notifying us of suspected unauthorized access
You may not share credentials in a manner that violates your subscription or compromises account security.
Contact support@255adv.com if you believe your account has been compromised.
4Business Accounts and Team Members
Business accounts may allow multiple users or team members.
The account owner or authorized administrator is responsible for:
- Adding and removing users
- Assigning appropriate permissions
- Managing account access
- Ensuring team members comply with these Terms
Actions performed by authorized users may be treated as actions of the business account.
5Free Trials
255 may offer eligible customers a free trial for certain Services.
Where a 14-day free trial is offered, specific trial conditions will be presented during signup or checkout.
Trial availability may be subject to eligibility requirements.
Unless expressly stated otherwise:
- A free trial is limited to eligible customers.
- Features available during a trial may differ from paid plans.
- Certain features may require additional setup or third-party connections.
- 255 may modify or discontinue trial offers prospectively.
Before any automatic paid conversion is implemented, applicable pricing, billing frequency, and renewal terms must be clearly disclosed during signup.
6Subscription Plans
Certain 255 Services are provided through paid subscriptions.
Subscription features, limits, pricing, and billing frequency are shown during signup, checkout, or in an applicable service agreement.
Different subscription plans may provide different:
- Features
- Usage limits
- User limits
- Communication allowances
- Storage
- Integrations
- Support levels
- Automation capabilities
255 may introduce, modify, or discontinue plans or features as permitted by applicable law and contractual commitments.
7Billing and Payments
When you purchase a paid Service, you agree to provide valid payment information and authorize applicable charges disclosed at checkout or in your service agreement.
Charges may include:
- Subscription fees
- Service fees
- Usage-based charges
- Add-ons
- Approved advertising budgets
- Other authorized purchases
Applicable taxes may be added where required.
Payments may be processed by third-party payment providers.
You agree to keep billing information accurate and current.
8Automatic Renewal
If a subscription is offered on an automatically renewing basis, the applicable renewal terms, billing frequency, price, and cancellation method will be disclosed during purchase or signup as required by applicable law.
By purchasing an automatically renewing subscription, you authorize recurring charges until the subscription is canceled in accordance with the applicable cancellation process.
Where required by law, additional notices or renewal reminders may be provided.
9Cancellation
Customers may cancel eligible subscriptions through available account-management functionality or by contacting 255 Support when applicable.
Email: support@255adv.com
Cancellation generally prevents future renewal charges but does not automatically result in a refund of amounts already paid, except where required by law or expressly provided by an applicable written agreement or refund policy.
Cancellation of a subscription may result in loss of access to paid features at the end of the applicable billing period.
Customers should export any data they need before account termination or expiration where export functionality is available.
10Refunds
Unless otherwise stated in a written service agreement, checkout terms, applicable refund policy, or required by law, payments for completed billing periods, delivered services, advertising spend, custom work, and other non-refundable charges are not automatically refundable.
Any applicable refund eligibility will depend on the specific Service and purchase terms.
Nothing in these Terms limits refund or cancellation rights that cannot legally be waived.
11Customer Responsibilities
You are responsible for your use of the Services and for activity conducted through your account.
You agree to:
- Use the Services lawfully
- Provide accurate information
- Obtain required permissions and consents
- Maintain appropriate privacy notices
- Protect account credentials
- Respect intellectual property rights
- Follow applicable communication and advertising laws
- Follow applicable third-party platform policies
- Use customer data only where legally authorized
You are responsible for determining whether the Services are appropriate for your business and legal requirements.
12Customer Data
Customers retain their rights in information and content they submit to the Services (“Customer Data”).
You grant 255 the limited rights necessary to host, process, transmit, display, reproduce, and otherwise use Customer Data solely as reasonably necessary to:
- Provide the Services
- Maintain the Services
- Secure the Services
- Provide customer support
- Troubleshoot problems
- Comply with applicable law
- Perform obligations under applicable agreements
255 does not acquire ownership of Customer Data merely because it is processed through the Services.
13Customer Privacy Responsibilities
If you collect or process information about customers, leads, employees, or other individuals through 255, you are responsible for ensuring that you have the appropriate legal authority to do so.
This may include responsibility for:
- Privacy notices
- Consent
- Marketing permissions
- SMS consent
- Email marketing compliance
- Recording consent
- Cookie consent
- Data-subject requests
- Data retention
- Applicable industry-specific requirements
255 does not automatically make a customer's business compliant with laws simply because the customer uses our Services.
14Communications, SMS, and Email
Certain Services may allow customers to send or receive:
- SMS
- Calls
- Social messages
- Automated communications
- Appointment reminders
- Marketing communications
Customers are responsible for ensuring that communications comply with applicable laws, regulations, consent requirements, and provider policies.
Customers must not use 255 to send unlawful spam or unsolicited communications.
Where applicable, customers must honor:
- Opt-outs
- Unsubscribe requests
- STOP requests
- Consent withdrawals
- Do-not-contact requests
Additional requirements may apply under our SMS Terms and Acceptable Use Policy.
15Social Media Services
255 may allow customers to connect supported third-party social media accounts.
You represent that you have authority to connect and manage any account you connect to 255.
Your use of Facebook, Instagram, Google, TikTok, LinkedIn, or other third-party services remains subject to the applicable third party's terms and policies.
255 does not control third-party platforms and cannot guarantee continued availability of any integration.
16Third-Party Integrations
The Services may integrate with third-party applications, APIs, platforms, payment providers, communication providers, advertising networks, or other services.
Third-party services are governed by their own agreements and privacy practices.
Third-party providers may:
- Change APIs
- Restrict functionality
- Change pricing
- Suspend integrations
- Modify permissions
- Discontinue services
255 is not responsible for third-party products or services outside our reasonable control.
If a third-party integration becomes unavailable, certain 255 features may also become temporarily or permanently unavailable.
17Advertising Services
When 255 provides advertising management services, customers are responsible for providing accurate business information and ensuring that their products, services, claims, landing pages, offers, and advertising materials comply with applicable laws and platform policies.
Advertising platforms may independently:
- Approve or reject advertisements
- Suspend advertisements
- Restrict accounts
- Require verification
- Change policies
- Change delivery
- Change pricing
- Limit targeting
255 cannot guarantee approval of advertisements or continued access to any advertising platform.
18No Guarantee of Marketing Results
Marketing and advertising performance depends on many factors outside 255's control.
Unless expressly stated in a signed written agreement, 255 does not guarantee:
- Google rankings
- Search engine positions
- Advertising results
- Number of leads
- Number of sales
- Revenue
- Social media followers
- Engagement
- Conversion rates
- Website traffic
- Business growth
- Advertising platform approval
Any examples, estimates, forecasts, or previous results are illustrative and do not guarantee future performance.
19Search Engine Optimization
Search engines independently determine rankings, indexing, visibility, and search results.
Algorithms, policies, competitors, websites, and search behavior may change.
255 does not control Google or other search engines and cannot guarantee any specific ranking, indexing result, AI-search appearance, traffic level, or search position.
20Artificial Intelligence Features
Certain Services may include features powered by artificial intelligence or automated systems.
AI-generated output may:
- Contain errors
- Be incomplete
- Be inaccurate
- Produce unexpected results
- Require human review
Customers are responsible for reviewing AI-generated content before relying on, publishing, sending, or acting on it.
AI output should not be treated as professional legal, medical, financial, accounting, or other regulated professional advice.
Customers must not use AI features unlawfully or in violation of third-party rights.
21Appointments and Booking
255 may provide tools for scheduling appointments and managing calendars.
Customers are responsible for:
- Maintaining accurate availability
- Managing appointments
- Providing accurate booking information
- Configuring notifications
- Handling cancellations and rescheduling
- Delivering the underlying appointment or service
255 provides technology to facilitate scheduling but is not a party to transactions between our customers and their customers unless expressly stated otherwise.
22Payments Processed for Customer Businesses
Certain features may allow customers to connect third-party payment providers to collect payments from their own customers.
Unless expressly stated otherwise, the business customer is the merchant or service provider responsible for the underlying transaction.
Payment processing may be subject to separate terms imposed by the applicable payment provider.
23Acceptable Use
You may not use the Services to:
- Violate applicable law
- Commit or facilitate fraud
- Send unlawful spam
- Engage in phishing
- Distribute malware
- Gain unauthorized access to systems
- Steal credentials
- Impersonate others deceptively
- Infringe intellectual property rights
- Harass or threaten individuals
- Facilitate illegal activity
- Circumvent security controls
- Interfere with service operation
- Collect information unlawfully
- Send communications without legally required consent
- Abuse third-party APIs or integrations
- Violate applicable platform policies
Additional requirements may be provided in our Acceptable Use Policy.
24Intellectual Property
The Services and their underlying technology, branding, designs, interfaces, software, documentation, trademarks, logos, and original materials are owned by or licensed to 255 and are protected by applicable intellectual property laws.
Except as expressly permitted, you may not:
- Copy
- Reproduce
- Sell
- License
- Reverse engineer
- Modify
- Distribute
- Create unauthorized derivative works from
the Services or 255 proprietary materials.
25Customer Content
You retain ownership of content you lawfully provide to 255.
You represent that you have the necessary rights and permissions to provide and use that content.
You must not upload or use content that unlawfully infringes another person's intellectual property, privacy, publicity, or other rights.
26Feedback
If you voluntarily provide ideas, suggestions, or feedback concerning the Services, you authorize 255 to use that feedback to improve and develop its products and services without an obligation to compensate you, subject to applicable law.
27Service Availability
We work to maintain reliable Services, but we do not guarantee uninterrupted or error-free availability.
Services may be temporarily unavailable because of:
- Maintenance
- Updates
- Security incidents
- Internet failures
- Infrastructure failures
- Third-party outages
- API changes
- Force majeure events
- Circumstances outside our reasonable control
We may perform maintenance or updates when reasonably necessary.
28Changes to Services
We may improve, modify, add, remove, or discontinue features as our products evolve.
Where a change materially affects a paid Service, we will provide notice where required by applicable law or contractual commitments.
29Suspension and Termination
255 may restrict, suspend, or terminate access to Services when reasonably necessary, including where:
- These Terms are materially violated
- Payment obligations remain unpaid
- Fraud or abuse is suspected
- Security is threatened
- Services are used unlawfully
- Third-party requirements require action
- Continued service could expose 255 or others to material risk
Where appropriate and legally required, we may provide notice or an opportunity to remedy the issue.
30Account Termination and Data
Customers may request account termination by contacting:
support@255adv.com
Upon termination, access to certain Customer Data may end.
Customers are responsible for exporting information they wish to retain before termination where export functionality is available.
We may retain certain information as described in our Privacy Policy or as required or permitted by applicable law.
31Confidentiality
During the course of providing Services, either party may receive non-public business, technical, financial, or other confidential information.
Each party should use reasonable measures to protect confidential information and use it only for appropriate business purposes related to the Services, except where disclosure is authorized or legally required.
32Security
Customers are responsible for using reasonable security practices when accessing the Services, including:
- Using strong passwords
- Protecting authentication credentials
- Managing team permissions
- Removing unauthorized users
- Protecting connected accounts
- Promptly reporting suspected compromise
Contact support@255adv.com regarding suspected account-security incidents.
33Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
255 DISCLAIMS WARRANTIES THAT ARE NOT EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH DISCLAIMERS ARE PERMITTED BY LAW.
Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
34Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 255 ADVERTISING AGENCY & MARKETING LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THE SERVICES.
This may include, where permitted by law, losses relating to:
- Profits
- Revenue
- Business opportunities
- Data
- Advertising performance
- Third-party platform access
- Service interruptions
Any monetary liability cap applicable to paid Services should be specified in the applicable customer agreement or subscription terms.
Some jurisdictions do not permit certain limitations of liability, so some limitations may not apply to you.
35Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold harmless 255 Advertising Agency & Marketing LLC and its affiliates, officers, employees, contractors, and agents from claims, damages, liabilities, costs, and expenses arising from or relating to:
- Your unlawful use of the Services
- Your Customer Data or content
- Your violation of these Terms
- Your violation of applicable law
- Your violation of third-party rights
- Communications sent through your account
- Products or services you provide to your own customers
This section applies only to the extent permitted by applicable law.
36Governing Law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.
37Disputes
Before initiating formal proceedings, you and 255 are encouraged to attempt to resolve disputes by contacting:
support@255adv.com
Any mandatory venue, arbitration, jury-waiver, or class-action-waiver provisions should only be added after appropriate legal review and with any disclosures and consent mechanisms required by applicable law.
38Changes to These Terms
We may update these Terms to reflect changes in:
- Services
- Features
- Business practices
- Legal requirements
- Third-party integrations
When updated, we will revise the Last Updated date.
Where required, we will provide additional notice before material changes take effect.
Continued use following the effective date of updated Terms constitutes acceptance where permitted by applicable law.
39Entire Agreement
These Terms, together with applicable order forms, service agreements, policies, and terms incorporated by reference, constitute the agreement governing your use of the applicable Services.
If a separately signed agreement conflicts with these Terms, the signed agreement controls to the extent specified in that agreement.
40Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
41No Waiver
Failure by 255 to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
42Contact Us
Questions about these Terms or the Services may be directed to:
255 Advertising Agency & Marketing LLC
Registered Office
400 E Royal Lane, Suite 104
Irving, TX 75039
United States
Website
Support Center